Welcome to Suno Marce , your trusted mobile marketplace in Senegal. This policy outlines the terms and conditions governing your use of our platform, including purchases, payments, returns, privacy, and more. By using our app, you agree to comply with these policies.
1. Account Registration & User Responsibilities
Users must provide accurate and up-to-date information during registration.
Each user is responsible for maintaining the confidentiality of their account credentials.
The platform reserves the right to suspend or terminate accounts involved in fraudulent activities.
2. Product Listings & Descriptions
Sellers must provide accurate product descriptions, images, and pricing.
Misleading or false advertising is prohibited.
The platform may remove listings that violate policies or applicable laws in Senegal.
3. Pricing & Payments
All prices are displayed in XOF (West African CFA Franc) unless otherwise stated.
Accepted payment methods:
Mobile Money (Orange Money, Wave, Free Money, etc.)
Credit/Debit Cards
Bank Transfers
Prices may be subject to taxes as per Senegalese regulations.
4. Order Processing & Delivery
Orders are processed within [1] business days.
Delivery times vary by location (Dakar, Thiès, Saint-Louis, etc.).
Shipping fees are calculated based on destination and weight.
Customers will receive tracking information where available.
5. Returns, Refunds & Cancellations
Returns: Customers may return products within [7] days if items are defective, damaged, or incorrect.
Refunds: Processed via the original payment method within [3] business days.
Cancellations: Orders can be canceled before shipment.
6. Privacy & Data Protection
We comply with Senegal’s Data Protection Act (Law No. 2008-12).
Personal data (name, address, payment details) is securely stored and not shared without consent.
Users may request data deletion by contacting customer support.
7. Fraud Prevention & Security
The platform uses encryption (SSL) to secure transactions.
Suspicious activities may trigger account verification.
Chargebacks and fraudulent claims will result in account suspension.
8. Dispute Resolution
Disputes between buyers and sellers should first be resolved via direct communication.
If unresolved, Suno Marce will mediate based on evidence provided.
9. Governing Law & Jurisdiction
This policy is governed by the laws of Senegal.
Any legal disputes shall be resolved in the courts of Dakar, Senegal.
10. Changes to This Policy
We may update this policy periodically. Users will be notified of significant changes.
